Yes! We understand that buying a rug is not an easy decision. That’s why we offer a sample box with five 12"x12" swatches of our styles, allowing you to see and feel the textures and colors in person before placing an order.

Once you’ve selected your style, you can customize it further by choosing the color, shape (round or rectangular), dimensions, and border type—whether a folded edge, a matching serged edge, or premium cotton tape. For added comfort, you can also include an extra cushioned pad.

Your rooms aren’t standard sizes, so why should your rugs be? A poorly sized rug can throw off a space, especially with standard sizes that don’t fit unique layouts. Custom sizing ensures a perfect fit—whether trimming a few inches to clear a radiator or extending to keep all chair legs on the rug—creating a polished, cohesive look.

Our design assistants can virtually guide you through measuring your space to ensure the perfect rug fit. You can also check out our expert-crafted Sizing Guide for step-by-step advice and measuring tips. Need more help? Contact us at help@rugcraft.com or text (786) 318-0011.

If your rug’s smallest dimension is 9 feet or less, it will arrive in under 2 weeks (e.g 8 by 10 feet). For larger rugs (e.g. 10 by 12 feet), delivery may take up to 4 weeks, as they require alternative shipping methods due to their size and weight.

At Rugcraft, we take great pride in crafting rugs that are just right for you. Because each rug is custom-made, we only offer refunds for orders canceled within 24 hours of purchase. After this period, we cannot provide refunds or exchanges, except in cases covered by our Limited Warranty. To ensure you love your Rugcraft rug, we recommend ordering samples, carefully considering your style choices, and reviewing our Materials and Sizing Guides. Our design team is also available to offer personalized support—feel free to reach out at help@rugcraft.com. We’re dedicated to delivering the highest quality rugs, and in the rare event of a manufacturing defect, sizing issue, or incorrect order, we’ll stand by our commitment to finding a satisfactory resolution.

With proper care, our rugs can last for decades, but longevity depends on usage and placement. A white wool rug in a low-traffic bedroom may endure for years, while the same rug in a busy entryway may show wear more quickly. Since durability varies, we can’t guarantee a specific lifespan. Need help choosing the right rug for your space? Our design team is happy to assist.

At Rugcraft, we don’t just sell rugs—we make them. That’s right, we manufacture each one ourselves. Even more, we harvest most of the natural fibers used in our rugs. Because of this, our collection is carefully curated and available in limited quantities at any given time. We refresh our designs every six months or so, ensuring that your rug feels personal, unique, and not something just anyone can find online.

The sample box is free, you only pay for shipping. It comes with a $50 discount code to apply toward your rug purchase.

• Our rugs are made from natural fibers like wool, sisal, jute, and seagrass, free from harmful chemicals. That means cleaner air in your home and a smaller footprint on our planet.
• Our rugs are designed for your space, not the other way around. Unlike most brands, we don’t just offer custom sizes—we let you choose the shape (yes, we make round rugs too), border type, and color, so your rug fits your home perfectly.
• Our rugs are high quality and affordable. Other companies resell rugs at high markups. We craft our own, so you get superior quality without the premium price.
• Our rugs are made by us, from start to finish. No mass production, no middlemen—just high-quality craftsmanship at a fair price.
• We deliver fast. Custom doesn’t have to mean slow—we work efficiently to get your rug to you quickly.